Return Period

We are happy to accept returns within two weeks (14 days) of receiving your item:

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• In-Shop Purchases
  The return period begins on the date of purchase. You must present the original receipt for the return to be processed.
   

• Online Orders
  The return period begins on the date the order was delivered to you.

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Return Conditions for a Refund

For us to issue a full refund, items returned must meet the following conditions:

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• Condition
  The item must be strictly unused and in the same condition as when they were originally sold.
   

• Packaging
  Items must be returned with their original packaging intact.

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We reserve the right to inspect the condition of all returned items. If an item is clearly used, damaged, or not in as-new condition, we reserve the right to withhold refund.

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Received a Damaged, Faulty, or Incorrect Item?

If you are not entirely happy with your purchase because an item has arrived damaged, or was incorrect, please get in touch with us immediately. We will arrange a solution and provide specific instructions for the return or replacement of these items.

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For all returns, inquiries, or to start the return process, please contact:

theduckhousebrighton@gmail.com